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CUSTOMER CARE

Additional Information

Please note that all our products with feathers are handmade and the exact design and color can therefore vary slightly from the pictures shown.

The material and size will be respected but small variations (especially feathers) may occur.

Customized items

Please send us an email: info@gela-wesh.com

Order

Please note that all our products (dresses) with feathers are handmade. The production time can vary and can take several weeks (3-6 weeks).

Shipping

We ship worldwide

Carriers

We use the following carriers to deliver our orders:
Swiss Post
DHL
FedEx
UPS
The shipping cost of your order is based on the weight of your products and your location.

Please note: CUSTOMERS ARE RESPONSIBLE FOR PAYING the shipping cost!

REFUND POLICY

Please feel free to contact us if you have any questions concerning your item: info@gela-wesh.com

How to return an item

You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, unfilled and in the same condition that you received it.
It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please send us an email: info@gela-wesh.com to request a refund.
Send the returned Items To:

Gela Wesh GmbH (Order Number)

Seestrasse 153a

8800 Thalwil, Switzerland

Please note: CUSTOMERS ARE RESPONSIBLE FOR PAYING RETURN POSTAGE.

Shipping costs are non-refundable!

Refunds & Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, you can choose whether you want to replace your item with another piece or get a store credit (valid for 2 years).

-> NON-RETURNABLE ITEMS: CUSTOMIZED ITEMS, SALE ITEMS.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.